PRIVACY POLICY

Expert Movers, Inc.

Effective Date: June 19, 2026

1. Introduction

Expert Movers, Inc. ("Expert Movers," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (www.hireexpertmovers.com), fill out a quote request form, interact with our advertisements on Meta (Facebook/Instagram) or Google, or communicate with our team.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

When you request a moving quote, contact us, or interact with our online forms, we may collect:

• Full name
• Phone number
• Email address
• Current and destination addresses
• Moving date and details about your move (home size, items to move, special requirements)
• Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, our advertising partners and we may automatically collect:

• IP address and device type
• Browser type and settings
• Pages visited and time spent on our site
• Referring website or advertisement that brought you to our site
• Cookie and tracking pixel data

Information from Advertising Platforms

If you interact with our ads on Meta (Facebook or Instagram) or Google, those platforms may share limited data with us related to your interaction with our advertisement, consistent with their own privacy policies and your settings on those platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote request and follow up with details about your upcoming move
• To contact you by phone, email, or text message regarding your moving inquiry, scheduling, and service coordination
• To provide you with information about our moving services, pricing, and availability
• To send appointment reminders, confirmations, and important updates about your move
• To improve our website, advertising, and customer experience
• To comply with applicable laws and regulations

When you submit a quote request or contact form on our website, a member of the Expert Movers team will reach out to you directly to discuss your moving needs. This contact may occur via phone call, email, or text message.

4. We Do Not Sell Your Information

We do not sell, rent, trade, or share your personal information with third-party companies for their marketing purposes. Your information is used solely to fulfill your moving service request and to communicate with you about your move with Expert Movers.

5. Information Sharing

We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., CRM software, scheduling tools, communication platforms). These providers are contractually obligated to protect your information and may not use it for their own marketing.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

6. Advertising — Meta and Google

We run paid advertising campaigns on Meta (Facebook and Instagram) and Google. These platforms use cookies, pixels, and similar tracking technologies to show our ads to people who may be interested in our moving services.

Meta Pixel

Our website may use the Meta Pixel, which allows Meta to show our ads to people who have visited our site. Meta may collect certain information about your visit for this purpose. You can manage your ad preferences at facebook.com/ads/preferences.

Google Ads

We use Google Ads conversion tracking to measure the effectiveness of our advertising. Google may use cookies to track whether you clicked one of our ads before visiting our site. You can opt out of Google personalized advertising at myaccount.google.com/data-and-privacy.

Neither Meta nor Google have access to the personal information you submit through our contact or quote forms. Any information you provide on our website is handled solely by Expert Movers.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website traffic. These may include:

• Essential cookies necessary for the website to function
• Analytics cookies that help us understand how visitors use our site
• Advertising cookies used by Meta and Google to deliver relevant ads

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website.

8. Text Message Communications

If you provide your phone number and consent to receiving text messages, we may contact you via SMS regarding your quote request, move scheduling, appointment reminders, and service updates. You can opt out of text messages at any time by replying STOP. Message and data rates may apply.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When your information is no longer needed, we will securely delete or anonymize it.

10. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Your Rights (Illinois Residents)

As an Illinois resident, you have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of certain uses of your information

To exercise any of these rights, please contact us at info@hireexpertmovers.com or call 773-360-7602.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Expert Movers, Inc.

4841 W Division St, Chicago, IL 60651

Phone: 773-360-7602

Email: info@hireexpertmovers.com

Website: www.hireexpertmovers.com