Customer service is a critical component of any successful moving company. The moving process involves significant stress, financial outlay, and the handling of personal belongings, making high-quality customer service essential. Whether you’re looking for a full-service move across the state or just need help unloading your rental truck for an across-town move, customer service makes a big difference.
Expert Movers reviews speak for themselves. We are always excited to share past reviews to make you feel comfortable entrusting your belongings to us. We have a variety of services, so we can find the best package for your move. Our pricing is exceedingly transparent. That is why we have a free estimate system, which allows you to understand the cost before making a decision.
Importance of Customer Service
Quality customer service is important in any customer-facing industry. Reading moving company reviews and looking for signs of quality service can make a huge difference in your stress level during the whole moving process. This is not only because customers need to be able to trust their moving team with their personal property but also because there is a line of trust with privacy. Hiring a full-service team means strangers will be handling your possessions. Movers will also know where you live and the layout of your house. Ensuring your safety and trust is critical.
Building Trust
From the first point of contact, movers can build trust with potential customers by being transparent and clear about pricing, services offered, and what to expect. Moving is always stressful. An attentive and reliable moving company reassures customers they’ve partnered with the right team. Movers are hired not just to carry stuff but to provide support and guidance throughout the moving process and help reduce customer stress and anxiety.
Handling with Care
Customers hire movers with the assumption that their belongings will be cared for. A team of exceptional movers has the experience and knowledge to pack, load, and protect all their belongings properly. Careful handling of belongings reflects a commitment to customer service and minimizes damage.
We know that sometimes, even with the best movers, stuff happens. Checking moving company reviews not only for how well they handle customers’ stuff but also their response if and when anything happens. Quickly remedying any type of situation, from a scuffed couch to a broken box of glassware, is a critical component of a quality moving company.
Legal and Ethical Responsibilities
Movers generally need to be licensed to operate legally. Requirements vary by state, but all interstate movers must be registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a U.S. DOT (Department of Transportation) number. They also need a Motor Carrier (MC) number, which serves as an operating authority.
Any team of exceptional movers will proudly provide their license numbers. Expert Movers shares our information right on our website – ILCC MC#: 209763. In Illinois, customers can easily search for licensed movers, check for any complaints on file, and confirm a company has the necessary insurance requirements. Customers can also check The Better Business Bureau for potential complaints, and the BBB’s rating. Not to brag, but Expert Movers has an “A” with the BBB.
Moving companies are often required to have liability insurance to cover any potential damage to goods during the move, as well as worker’s compensation insurance to protect workers in case of injury on the job. Looking for legal information is key in researching a potential moving company.
Red Flags in Moving Company Reviews
Looking for the positives in movers and pack and load services reviews is great, but customers also need to keep an eye out for red flags. An overwhelming number of negative reviews, comments about breaking and damaging items, disrespectful behavior, and sneaking pricing systems are obvious signs to stay away. Companies that demand a full payment upfront, offer no references, or give an estimate that seems way too good to be true should be avoided.
You’ve probably experienced it. A moving day with friends, shoving boxes randomly in someone’s car, and yelling at each other while trying to maneuver a couch through an apartment staircase. Hiring professional movers should be nothing like moving from a college apartment and paying your friends for help with pizza. If that is the energy you’re feeling from reading a pack and load services review, stay away.
Where to Find Moving Company Reviews
The first reviews you’ll probably find for any specific moving company will be Google reviews. Those are a great start. Websites such as Angi (formerly Angie’s List), Thumbtack, and Yelp are also great resources for finding and reviewing movers. Expert Movers is proud to showcase awards from Angi and Thumbtack for quality customer service. A moving company that stands by its service will easily share its reviews, and not just the curated ones to add to a testimonials page on its website – they’ll share the direct links to all the reviews.
Ask your friends, neighbors, and community for recommendations and reviews. Social media, especially local resident groups on sites such as Facebook, NextDoor, or even local forums on Reddit, are great places to check for word-of-mouth recommendations. Expert Movers takes pride in our customer service, and we know that happy customers will likely recommend us to friends, family, colleagues, and strangers on the internet.
Expert Movers’ 5-Star Service
Expert Movers, Inc. stands out as the premier choice for your move in and around Chicago or across Illinois. With our professionalism, expertise, and stress-free approach, we ensure that your move is executed seamlessly. But don’t just listen to us, listen to our satisfied customers and hundreds of online reviews!
