Frequently Asked Questions

FAQ

What you need to know

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Do you disassemble and reassemble furniture?

Yes, we have all the necessary tools to disassemble and reassemble your furniture, which is a service that is included within your move. Please note: There are some restrictions or exemptions, please read Terms & Conditions.

When is payment required and what form of payment do you accept?

Once the move is complete the movers will provide you with an invoice and payment is due in any of the following forms:

• Cash
• Cashiers check (we do not take personal checks).
• Money order
• Credit/Debit (Visa, Mastercard, American Express, etc)

If you wish to pay to with credit/debit card, there will be an additional 3% processing fee.

When does the clock start and end on my move day?

The time starts when the movers arrive at your first location and stops when the contract is closed by the foreman after the entire move is completed.

Do you provide wardrobe boxes?

Yes, 5 free rental wardrobe boxes which are automatically taken on the day of your move.They are only available for house to house moves and do not stay in storage, if any. They are around 4 feet tall by 2 feet wide, so approximately 10 feet long worth of closet space.

Are you bonded and insured?

Yes, we are! Experts Movers is bonded, licensed and insured! We offer great cargo and property damage insurance. For item coverage, we valuate your items up to $0.30/per pound, per article. For insurance coverage options please see our insurance tab on your client portal.

Can I ride the truck with the movers?

Unfortunately, it is against the Illinois State laws and company policy to have clients inside the van. If you can find transportation, that would greatly be encouraged.

Do I need a parking permit?

For the Street Parking Pass, there is a non-refundable fee of $25 that goes directly to the City of Chicago (it will be due on your move date).

When might it be needed?

Buildings without loading docks
Difficult parking situations
Limited to no available alleyway parking

Please note we are not responsible for any parking tickets.

If a permit is needed, please let us know 3-5 business days before your move date at the latest.

Do you have a minimum?

Yes, our standard minimum for all moves are of 2.5 hours! If your move takes longer than 2.5 hours you will get charged in 15 minute increments until your move is complete. Unfortunately, our minimum, hourly rates and travel fees are non negotiable.

Do you provide “certificate of liability” for our building management?

Yes, we can! For the certificate of liability please have your building management provide us with their email and their requirements needed, such as: additional insured and certificate holder if any. They can email us at: expertmoversinc@gmail.com
Testimonials

Our customers love us!

"This company is the best!!! My original moving company cancelled on me at the last minute. I called expert movers and they were ready and there in an hour!! Very efficient and professional! I can't say enough good things!! They saved me a lot of time and stress and made moving very easy! Will only use them from now on!"

Nora W.

"Mauro, Roman and Mario were absolutely amazing during our move. They showed up on time and we were mega panicked that we weren’t fully packed. They loaded our boxes that were ready, and fully took over packing of our remaining items for a reasonable fee. We went from insanely stressed to immediately feeling relaxed and well taken care of. Once they arrived at our new place, they took care to place the correct boxes in the correct rooms. They maintained the highest level of professionalism, keeping an upbeat candor as they worked on. These guys are seriously wonderful, we tipped them very well, and I recommend them to all of my clients and friends. They are the best."

Aaron G.

"First time I've ever used a mover, and decided in January during COVID was the best time to get one. I went off of Yelp reviews, actually, and Expert Movers pulled me in for two reason: great price AND all communication was online. They were better than I could have ever expected. They were on time (I think even a minute early), were very nice, funny, and FAST. They were done with my one-bedroom apartment from River North to Roscoe Village in 2.5 hours. It was incredible. They also wore masks and were just really fantastic. I highly, highly recommend."

Beth M.

"Movers arrived on time with Masks. Did a walk through and told them what needs to go. They worked fast and got the truck loaded quickly. They also shrink wrapped the delicate items and nicely packed glass cabinets and TVs. Whole job finished about 1 hour less than quoted given their hard work, which saved us money as well. They were also kind enough to make a second stop to drop off a few items which we couldn't transport in our vehicles."

Jeffrey T.

"BEST MOVING COMPANY EVER. The entire process from start to finish was smooth and professional. You can request a quote online and once you book, you get an account page where you can see all the moving details and input the number/type of items you need moved. Their office will help you reserve street parking with the city as well. The week before, I received email reminders with the estimated time window of arrival. We had a 3 man moving crew which arrived very punctually and loaded/unloaded in 4 hours which was less than the initial 5-6.5 hour estimate. Note - having everything properly packed and organized will save you time/money! The movers also unassembled/reassembled heavy furniture like couches, beds, etc. The movers were helpful and friendly. Don't forget to tip your movers!! They deserve every penny."

Stacey C.

"Best moving experience we've ever had! Moving is never fun but these guys made life SO much easier. Perfect job all around. The pre-move contact was organized and coordinated. Then the day of was seamless. They showed up right on time. They were friendly and willing to go the extra mile to ensure all of our stuff was packed safely. They worked quickly and efficiently. Can't believe they can carry as much as they can. I never once worried about our stuff or their dedication. We compared prices of a number of companies up front, and they were very competitive. Will definitely use again if we move!"

Mike W.

"I had a great experience with Expert Movers. Omar and Alberto were amazing! They arrived on time and completed the move quickly despite having to deal with elevator troubles in my new building. Expert Movers has great COVID-19 protocols, which is something I was nervous about before booking movers. I chose Expert Movers because they had great reviews on Yelp and one of the few companies with their detailed COVID-19 protocols outlined on their website and booking platform. If you have a move coming up, I highly recommend Expert Movers! They will not disappoint."

Colleen F.
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